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COVID 19 RESPONSE

The health and safety of our employees and customers remain our top priority.

With the rise in COVID-19 cases amid the COVID variants, we are adjusting our protocols to continue prioritizing the health and safety of our employees and continue to align with the guidance issued by national and local public health authorities. 

Effective August 16, 2021, we require all U.S. employees to wear a face covering while indoors and unable to maintain distance. Additionally, our retail team members are required to wear face coverings when on the store floor. We continue to adhere to any local laws that are more restrictive in requiring masks.

Working from home resources

Working from home has some unique challenges. Here are some resources to help you get set up, stay productive, accountable, connected, and manage work/life boundaries while working from home.

  • Technology while working from home

  • Setting up your home office

  • Ergonomic tips for working from home

  • Security best practices when working from home

  • Printing at home

  • Tips for remote employees

  • Effective Remote Working for Everyone

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Returning to our new business as usual (BAU)

Our COVID-19 response strategy has focused on the health and safety of our employees.

We plan to continue with our current RTO certification process, as we continue to welcome additional V Teamers into the office.

Those with access to the office will continue to have access as needed.


As we progress in Work Forward, employees in the hybrid working model who receive their Work Forward Ready badge will gain full office access so they can be onsite in alignment with their hybrid in-office schedule.

Return-to-Office (RTO) tool

We continue to evolve the RTO tool to support our transition to return to the office and help employees navigate the office environment. If you are returning to work as part of Work Forward or otherwise plan to work outside of your home at a DHS Holdings office or another work location, you’ll need to certify via the RTO Tool at or before the beginning of your workday.

You can access the RTO tool in several ways:

  • From your laptop on your VZWeb while connected to the DHS Holdings VPN

  • On your DHS Holdings-issued mobile device through the DHS Holdings@Work app while connected to the DHS Holdings VPN using Pulse Secure

  • And on your laptop or mobile device through the link in your reminder email or text message using multi-factor authentication, including your SSO credentials

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Retail employees certification process.

Employees working in retail locations should follow the process outlined in Return to Work training and guidance provided by leadership. This includes:

  • Completing wellness precheck at home (using a thermometer provided through the retail store)

  • Coming to store only if healthy

  • Completing the certification at the store using POS tablets.


More information. See Frequently Asked Questions for more information:

Volunteering during
COVID-19

We don’t step back when the world needs help. We lean in and march forward because we are DHS Holdings. It’s what we do.

Looking for COVID-19 related forms?

They're now in one place for your convenience.

Mindfulness Webinars

Sign up for a free EAP mindfulness webinar on how to stay focused, release tension, and reset for improved wellbeing.

Need EAP support?

Check out the EAP resources available to you and your family.